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ROLLS-ROYCE GUARDIAN
WELCOME TO ROLLS-ROYCE GUARDIAN
ADVANCED CONNECTED CAR INTELLIGENCE SOLUTION
ROLLS-ROYCE GUARDIAN
An innovative stolen vehicle tracking service
TRACKER SECURITY OPERATIONS CENTERS
Emergency assistance in case of theft through direct contact with local Security Operations Center
ROLLS-ROYCE GUARDIAN APP
Discover the main features of connected intelligence
TRACKER
Unrivalled Stolen Vehicle Recovery and Telematics
Tracker Network (UK) Limited has been leading the way in the field of stolen vehicle recovery and insurance and fleet telematics since 1993. With over a million market-leading security and telematics systems fitted to vehicles, Tracker’s connected intelligence solutions help people and businesses work smarter.
TRACKER 24H SECURITY OPERATIONS CENTER
With a team of experts at your disposal, Tracker's local Security Operations Center can always support you in case of need.
CORE VALUES
STAY UPDATED ON THE STATUS OF YOUR MOTOR CAR
Tripwire
Driver Tag Onboard
Alarm
Device Connection
Curfew Alert
Speed Alert
Towing
Engine Lock
Travel Tracking
Rolls-Royce Guardian offers multiple alerts that can trigger push notifications to the app to request timely intervention by the local Security Operations Center.
SOLUTION
An innovative stolen vehicle tracking
and ConnectedDrive service for Rolls-Royce Guardian customers
The app uniquely combines smart vehicle data with Tracker's innovative tracking technology to offer 24/7 vehicle theft protection across Europe.
Dynamic Dashboard – readily provides information about the status of your motor car and allows customisation of key alerts.
Emergency Assistance - in case of theft, the emergency tab hosts information and features needed to proceed step by step to report a theft and contact support with one touch.
Trip History - review past trips, locations, speed and miles travelled on any motor car in your account.
Speed Alerts – set a speed threshold though the app and be notified if speed is exceeded.
Multi-Vehicle Tracking — track multiple vehicles and view location alerts and geofences.
Alerts - Rolls-Royce Guardian offers multiple alerts which can be enabled and disabled within the app.
FAQs
ACCESS ISSUES
I HAVE NOT RECEIVED MY CREDENTIALS TO ACCESS THE APPLICATION
You can check your junk mailbox; in case you don't find our e-mail (Do-Not-Reply@qa.saas.lojack.com), please contact our customer service team.
FORGOTTEN PASSWORD
You can reset your password by clicking on 'Forgotten your password'. If you are unable to reset your password, please contact our customer service team.
ROLLS-ROYCE GUARDIAN DRIVER TAG
WHAT IS THE ROLLS-ROYCE GUARDIAN DRIVER TAG?
The Rolls-Royce Guardian driver tag is a small, high-tech device which needs to be kept on your person when your motor car is used. The system will send an alert via SMS and a notification to the Rolls-Royce Guardian app if your motor car is being driven without the driver tag.
I USED THE VEHICLE WITHOUT HAVING THE ROLLS-ROYCE GUARDIAN DRIVER TAG WITH ME AND RECEIVED AN ALERT NOTIFICATION
The 'unauthorised movement' alert is sent by the system via text message and notification on the app. After receiving the notification it is necessary to check the status of the vehicle and reply to the text message. In case of theft it is necessary to follow the procedure indicated in FAQ/4 "What to do if your vehicle has been stolen?".
I USED THE VEHICLE WITHOUT THE ROLLS-ROYCE GUARDIAN DRIVER TAG AND DID NOT RECEIVE AN ALARM NOTIFICATION
If you did not receive an SMS notification, verify that the telephone number entered in the section 'Contact' is the correct one; if the number is correct, please contact our customer service team.
If you do not receive the notification on the application, please contact our customer service team.
I USED THE VEHICLE WITH THE ROLLS-ROYCE GUARDIAN DRIVER TAG ON BOARD AND RECEIVED AN ALERT NOTIFICATION
In this case, firstly check whether the red LED on the Rolls-Royce Guardian driver tag is flashing; if so, please replace the battery inside. If the problem persists or the red LED is off, please contact our customer service team. We recommend replacing the driver tag device battery every 3 years.
Go to the battery replacement procedure.
I HAVE LOST MY ROLLS-ROYCE GUARDIAN DRIVER TAG
Contact your local Rolls-Royce dealer as soon as possible and request to disable the lost driver tag and to activate a replacement.
SUBSCRIPTION MANAGEMENT
HOW CAN I RENEW MY SUBSCRIPTION?
Renewal can be done at any time prior to the expiration date of the subscription. Activation can be done independently through the Rolls-Royce Guardian app with payment by credit card or by contacting our customer service team on +44 (0) 808 509 0909.
HOW CAN I CANCEL MY SUBSCRIPTION?
You can cancel your subscription by sending a written notice within 30 days of the subscription expiry date, in one of the following ways:
- By email: customersupport@tracker.co.uk
- Filling the Contact Us form below
We invite you to read your Terms and Conditions contract.
WHAT TO DO IF YOUR VEHICLE HAS BEEN STOLEN?
If your vehicle is stolen, please follow the below steps:
- Report the theft to the police
- Obtain a crime report reference number
- Call our control room on +44 (0) 800 911 900