1.Access issues
I have not received my credentials to access the application
You can check your junk mailbox; in case you don't find our e-mail (Do-Not-Reply@qa.saas.lojack.com), please contact our Customer Service team on +44 (0) 808 509 0909 or e-mail support.bmwsecurity@lojack.eu
Fogotten Password
You can reset your password by clicking on 'Forgotten your password'. If you are unable to reset your password, please contact our Customer Service team on +44 (0) 808 509 0909 or via email: support.bmwsecurity@lojack.eu
2.MINI Driver Tag
What is the MINI Driver Tag?
The MINI Driver Tag is a small, high-tech device which needs to be kept on your person whenever you use the car. The system will send an alert via SMS and a notification to the BMW MINI Security App, if the vehicle is being driven without the MINI Driver Tag being on board.
I used the vehicle without having the MINI Driver Tag with me and received an alert notification
The 'unauthorised movement' alert is sent by the system via text message and notification on the App. After receiving the notification it is necessary to check the status of the vehicle and reply to the text message. In case of theft it is necessary to follow the procedure indicated in question 5: "Has your vehicle been stolen?"
I used the vehicle without the MINI Driver Tag and did not receive an alarm notification
If you did not receive an SMS notification, verify that the telephone number entered in the section 'Contact' is the correct one; if the number is correct, please contact our Customer Service team on +44 (0) 808 509 0909 or via email support.bmwsecurity@lojack.eu
If you do not receive the notification on the Application, please send a report to our Customer Service team on +44 (0) 808 509 0909 or via email support.bmwsecurity@lojack.eu
I used the vehicle with the MINI Driver Tag on board and received an alert notification
In this case, firstly check whether the red LED on the MINI Driver Tag is flashing; if so, please replace the battery inside. If the problem persists or the red LED is off, contact our Customer Service team on +44 (0) 808 509 0909 or via e-mail: support.bmwsecurity@lojack.eu. We recommend replacing the MINI Driver Tag device battery every 6/8 months.
Go to the battery replacement procedure here
I have lost my MINI Driver Tag
Contact your local MINI Dealer as soon as possible and request to disable the lost MINI Driver Tag and activate a new MINI Driver Tag for your vehicle.
3.Subscription Management
What is the price for renewing the subscription and the duration?
You can renew your subscription according to the following years and prices:
- BMW Security Active 1 year: £ 100 + vat
- BMW Security Active 3 years: £ 268 + vat
- BMW Security Active S7 1 year: £ 100 + vat
- BMW Security Active S7 3 years: £ 268 + vat
- BMW Security Pro 1 year: £ 117 + vat
- BMW Security Pro 3 years: £ 309 + vat
How can I renew my subscription?
Renewal can be done at any time prior to the expiration date of the subscription. Activation can be done independently through the BMW MINI Security app with payment by credit card or by contacting our Customer Service team on +44 (0) 808 509 0909.
How can I cancel my subscription?
You can cancel your subscription by sending a written notice within 30 days of the subscription expiry date, in one of the following ways:
- By email: support.bmwsecurity@lojack.eu
We invite you to read your Terms and Conditions contract.
4.App Customisation
Can I change my personal data?
Go to the BMW MINI Security app menu, under "Your Account" and click on your details to edit:
- Your personal information: Name, Phone number and e-mail
- Emergency contact: where you can edit your phone number
Can I customise my vehicle details?
From the vehicle menu you can personalise this section, e.g. name your MINI and add an icon or an image viewable on the map.
How can I set up favourite places?
You can set up your favourite places in the vehicle section by clicking on the Places section and following the instructions. You can then set up "Place Notifications" to receive alerts when the selected vehicle leaves or enters the place.
How can I change my App access password?
Click on Account and then on Privacy and Security. You can then change your password here.
Where can I set up alert notifications?
From the Account menu, under Notifications, you can select the functions for which you would like to receive alerts.
Can I read the Terms and Conditions related to the MINI Security service?
You can read the T&Cs via the Account menu, by selecting the MINI Security section.
Can I access the MINI app from the BMW MINI Security app?
You can download the MINI app through the Vehicles menu, by clicking on the “Go to MINI” section.
Vehicle Theft
What to do if your vehicle has been stolen?
If your vehicle is stolen, please follow the below steps:
- Report the theft to the Police
- Obtain a crime report reference number
- Call our Control Room on +44 (0) 800 911 900